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Careers - Coastal Fitness Performance Training

Careers

FRONT DESK COORDINATOR (FULL TIME)

Created: 19 November 2019

 

Job Title: Front Desk Coordinator (Full Time)

Reports to: General Manager

Application Deadline: Friday 29th November, 2019

 

INFORMATION FOR APPLICANTS

Applicants should submit the following to Coastal Fitness before the Application Deadline:

  • Cover Letter explaining why they would be a suitable candidate for the role
  • Updated CV
  • Current salary and/or salary expectations
  • Availability (notice period if applicable)

 

Applicants who successfully submit all required information and meet the requirements outlined below will be invited for interview. Interviews will take place from 25th November  and will continue until the appropriate candidate is hired.

 

Applicants must have the right to work in Hong Kong.

 

Applications should be submitted by email to nicola@coastalfitnesshk.com 

 

WHO WE ARE

Coastal Fitness is a community that is brought together through individualised coaching, group training, education and mentorship. At Coastal Fitness we aim to impact a person’s ability to Live, Perform and Compete by helping them to achieve an optimal state of physical and mental well being.

 

OUR VALUES

We strongly believe in people who;

  • Are honest and transparent with one another
  • Are friendly, generous and considerate to everyone who walks through our doors
  • Are supportive of each others goals and ambitions, without judgement
  • Are dedicated and committed to the process. We focus on the daily actions required to achieve our desired outcome
  • Are open minded to ideas, change and feedback without confrontation or prejudice
  • Maintain integrity by showing an uncompromising commitment to our moral and ethical values

 

JOB DESCRIPTION

 

PERSON SPECIFICATIONS

Values

We are looking for a team member whose personal values align with those of our company. These values are embedded in all roles and applicants must show evidence of their values during the application process

 

Skills & Experience

  • Excellent organisational skills
  • Ability to develop positive relationships with colleagues, thrive in a team environment and participate in joint problem solving 
  • Ability to work independently and take initiative when required
  • Experience with Point of Sales Systems, Google Drive and/or MS Office
  • Ability to communicate effectively with colleagues, clients and the wider community
  • Ability to show a good level of customer service by meeting and exceeding the expectations of clients and building a rapport with them whilst always remaining professional
  • Front desk/clerical/secretarial experience beneficial

 

Education/Qualifications

  • Degree Holder (Business or Customer Service related field is beneficial)
  • Excellent spoken and written English
  • Spoken Cantonese and/or Mandarin is beneficial

 

DUTIES & RESPONSIBILITIES

Overall Responsibilities:

To manage the front desk, inventory and stock and to demonstrate a superior level of customer service at all times.

 

Duties & Responsibilities:

The job responsibilities include, but are not limited to the following: 

  • Handling of general front desk & clerical duties
  • Membership management
  • Management of the MindBody point of sale system (including staff scheduling)
  • Handling of emails and telephone calls
  • Control of inventory & stock (including Reordering/displaying and stocking of CFPT apparel and merchandise, stationary and other miscellaneous items)
  • Assistance with Coastal Fitness print media (newsletters, name cards, banners etc)
  • Management of in house information displays (including but not limited to promotional screens and notice boards)
  • To assist in the maintenance of resources, equipment and overall cleanliness
  • Supporting other staff members as and when required

 

Hours:

The Front Desk Coordinator works a total of 6 shifts per week. A shift is, on average, 8 hours. 

Shift times are 6am-2pm and 2pm-9pm Monday to Friday, 7am-3pm Saturday and 8am-12pm Sunday. Only 6 of these shifts need to be covered by this role and times and days will be discussed with each individual applicant.

DIGITAL MARKETING & CUSTOMER RELATIONS MANAGER

Created: October 2019

Reports to: General Manager

Overall Responsibilities:

To lead and manage all aspects of digital marketing for Coastal Fitness and to lead and manage communication between Coastal Fitness and prospective and current clients. 

 

Duties & Responsibilities:

The job responsibilities include, but are not limited to the following:

 

 

  • Support the CEO and General Manager in the development and implementation of an overall Marketing Plan for Coastal Fitness.
  • Develop, implement and manage marketing campaigns that promote Coastal Fitness, its services and products. 
  • Develop and maintain a Social Media Plan for Coastal Fitness, in accordance with the mission and goals of the company

 

  • Develop, implement and manage a Social Media calendar to support the overall marketing plan and individual marketing campaigns.
  • Manage and, where required, create Social Media accounts for Coastal Fitness
  • Setup and maintain analytics of all digital marketing activities, including but not limited to Social Media accounts and website
  • Remain up to date on SEO and SEM trends and rules and, wherever possible, implement into Coastal’s marketing
  • Assist the General Manager in various duties including, but not limited to Event Management and Sponsorship
  • Support the General Manager in the development of a new sales process for Coastal Fitness
  • Lead and manage the communication with all prospective members of Coastal Fitness up to the point of sale
  • Effectively communicate with Front Desk team on all information related to membership sales at Coastal Fitness
  • Run and review regular membership reports including but not limited to membership expiry, membership trends, retention and general sales
  • Lead and manage the communication and subsequent renewal of memberships at Coastal Fitness
  • Cover a minimum of three (3) front desk shifts per week, during which general front desk and clerical duties are to be completed including, but not limited to, answering calls, processing transactions on the POS, responding to emails and controlling the inventory and stock.

 

General Expectations:

It is expected that all staff at Coastal Fitness maintain a superior level of customer service at all times, show a good level of initiative and ability to take up additional tasks. We are a small but effective team that is held together as a result of strong team work. It is expected that all staff actively take part and contribute to team discussions and it is of the utmost importance that the overall reputation of the company is upheld at all times.  

HEALTH AND PERFORMANCE SPECIALIST

We are always on the lookout for like-minded individuals to join the CFPT team. If you think this might be you, please send us your CV to info@coastalfitnesshk.com along with a cover email giving us some information on your background in the fitness industry.

COMMUNITY

We have a fantastic community of like-minded individuals from all backgrounds. During any one class you can expect to be training alongside a stay-at-home Mum, a trader, a psychologist, a fireman or a pilot. Some of these individuals are new to fitness and others have been training for years, but the one thing they have in common is the shared vision to work hard and improve their fitness. They share each other’s successes and support the struggles.

DIFFERENTIAL

The CFPT fitness model prides itself on long-term success in fitness by providing a programme which challenges, tests, and improves specific areas of fitness. We have taken the guesswork out of traditional ‘conditioning’ training, by following a structured and progressive Energy System Training model. Are you more powerful than enduring? Can you run a marathon but walk a sprint? Applied Energy System Training ensures continual development in all of these areas, thus developing what we believe to be true ‘fitness’. In combination with periodised strength training, we believe this to be a winning formula.

SOCIAL MEDIA

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